They were great in getting the car to me, didn't even have to go get it but there were some issues getting my paperwork that I signed in the mail which they said they would send me and when I asked to get it by email for some reason only one person was able to get back to Brie and she was great and understanding.
This was my first time buying a car from this dealership as I drove from California. I am very thankful that I went to them. Isaiah Carmona (Sales Representative) and Tiffany Edwards (New Car Manager) were super helpful. I will be back thanks to these two.
Quick and helpful
I have dealt with Frank at the service department for years and I highly recommend their honest and trusted professional work.
I travel between central New Mexico and SE New Mexico with Roswell being approx. a midpoint. I have dealt with 3 other Toyota dealerships. Roswell Toyota is the most efficient, courteous and customer service friendly-est by far.
The Team starting with Frank is the best I have ever dealt with. No stress car buy!
I have purchased 3 vehicles from here and they have always gone out of their way to help. They have always been friendly and very respectful. Hats off to all the people who have helped us in past, thank you so much.
Really enjoyed the people there. The process from the beginning to the end was great. Thank you!
Showed up, no appointment, out of town, needing warranty service for 2020 4-runner. Got me in straight away, within 45 min. I was done and out the door. Service rep was kind, attentive, and very professional. Thanks
I always have great service from the service department. Frank Coombes respects me as a customer when dealing with him on a trade, no high pressure sales, just a business transaction. Thank You Jimmie Mace
Notified by mail for service checkup and handled swiftly.
Super Friendly and Helpful everything was fast my first actual time buying my own car and made sure I knew everything that was happening and helped me understand Efrain was awesome and so was John thanks guys
Super friendly and helpful. These guys are professional and fast. They treat you right!
Prompt reliable service
This has got to be the best car buying experience I have ever had! Customer service was amazing and I would like to thank Frank, Eva and John Smith for all the assistance. They did a fantastic job by making this a smooth and easy transition. This was definitely worth the trip down there. Every Toyota I called were not very helpful. You want 5 star Service, come here to Roswell Toyota. I am glad my wife found them. Wish I had knew about them when I purchased my last two Toyotas. Again, thank you all for everything and for making ...
Was there to have some recall work done. The service center waiting area was very nice, clean and comfortable. The complimentary drinks was also a great thing. The employees were also nice. They gave me a time of 2.5 hrs to complete the job and thats when it was finished. Another dealership told me it would take 6 hrs! They also had a small deck area where you could see into the shop and watch them work on your vehicle. The shop was also clean and everyone was at work. Just very professional all the way around. Thank you!
Everyone was very nice and knowledgeable. Being from out of state, picking up the car, they made everything quick and easy! Also this was my first car buying experience couldn’t ask for a better car sales team!
Thanks for the shuttle rides and prompt services. We appreciate your busiessbuso much!☺️
They went out of their way to help us (in these difficult days!) to help us find the car we wanted!
The service department took really good care of me. They were fast, efficient & very friendly.
Thank you Frank.
Extremely pleased and satisfied with the Service Department at Roswell Toyota! Jim Collins and the entire staff handled our needs perfectly!!
Frank takes good care of us and our vehicles.
I have been in this dealerships for 2 pickups and now a Hylander…I really like this place…will only shop and receive service here. 🤩
Frank was very polite. He walk me through all the work that was to be done. They did great work and my car was ready in time. Will be using them in the future now that I live here in Roswell.
First time buying a vehicle for a dealership. Frank my salesman made it so easy for me. Constant communication the entire purchase very friendly and they will answer all the questions you have. I highly recommend this dealership if your looking for a vehicle. You will not be sorry
I was on a very long drive 9 hours from home and needed my fist checkup really bad. The service dept fit me in with absolutely no hesitation. My car was serviced and I was back on the road in less than an hour!
Always a pleasure..Work is done in a timely manner And always done correctly the first time.
The staff at Roswell Toyota go above and beyond the expectations necessary to good customer service. I am a caregiver with two clients in need of a vehicle but unable to travel to the dealership. Roswell Toyota sent a sales women to my clients who personally assisted them thru the entire car buying deal. Exceptional service that stops at nothing to help those in our community. Thank you
Frank was fantastic! He had the exact car I had enquired about. Answered any and all questions I had. The car was ready to drive and waiting for us when we arrived. He was very helpful and explained all features of the car. The finance team was great as well. Would recommend them to anyone! I live in Texas and it was worth the drive. I stopped at my local dealership in Clovis, NM and no one would even talk to us. Roswell has my business!
I drive a 2021 Toyot Tacoma TRD Sport.. I am vacationing in the area and had the pleasure of getting my routine maintenance done at this location. The staff was welcoming, friendly and provided fast service. Wish I lived near by so I could ALWAYS go to this dealership.
Just Bought My Dream Truck 2021 Tacoma Trd OffRoad in Voodoo Blue with the easiest and smoothest experience. An Outstanding Team Member named Bri helped me get setup in my New Truck! Her smile is great and her knowledge on the Truck is Amazing. All Love coming from Izek. Going to buy My 2024 Tundra From Roswell Toyota 😄
Eager to help, good to work with. Took care of my needs.
Nice friendly service and willing to work with you.
All the employees I dealt with in the service department were very friendly and very helpful in solving my issue.
Nancy helped my gma find the perfect car for her and gave us donuts which was pretty dope.
I was having trouble with my Sequoia and stopped at Roswell Toyota. Before I finished my complimentary beverage I was handed back my keys and on my way. That's the kind of service I want. Excellent job overall.
Our sales man came up to us and greeted us with a smile. We told him what we were looking for and he gave us his full attention. He told us what he had available and gave us the prices of the vehicles we were looking at. Then he was pleasant when we told him we would think about it and left to an appointment. When we returned he made buying our Rav 4 an easy process. He made us feel important and feel like we were old friends. He treated us with respect and now we own a beautiful, dependable ...
Second visit to service dept. Both times, professional and prompt. So far, so good... I will return.
Fast, friendly service! I have never had to wait when I have an appointment. Service is fast. Staff is friendly and explains everything well. Appointments can be scheduled within a day or two.
Always fast service, friendly employees. Great price...and the free drinks help ;p
Jeremy Crow did a great job helping us with my wife’s vehicle purchase. I’m using him to buy myself another Tacoma now.
Great service, very friendly and will go the extra mile to help get you what you need
Thank you to Frank Coombs and the whole Toyota team. From sales and service to the pleasant drive with your shuttle ladies, A+ across the board!
The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He was able to get me going. Thanks, Toyota of Roswell! Pat.
Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I will return.
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