Devan and the Roswell Toyota team were incredibly helpful in getting our new Sienna - everything from the allocation/building/shipping process through the final contract and delivery was handled professionally, smoothly, and in a timely manner. They really made the process easy and we appreciate all the effort they invested in making sure we were kept informed throughout! Roswell Toyota even drove our new van out to us in Albuquerque and drove back our trade! We are loving the new van and would highly recommend Roswell Toyota!
Great dealership. I worked with Frank. He was great and helped me with my purchase mostly on email and text. I live in Austin TX and the issue I ran into was the dealership sending the sales paperwork to the wrong county. So make sure you tell them very clearly the county you actually live in if you are from out of NM. The reason I drove 8 hours to get the car is that they had a better selection of colors and options. Gulf state toyota dealers (NM is not part of that) have a terrible allocation of colors and ...
We have been loyal customers of Roswell Toyota for many years! Everyone is friendly and they take pride in doing a good job. We know we can trust them.
very Happy with the sales person Gus friendly and helpful on getting us into a bigger SUV much needed. Thank you all
Very friendly and knowledgeable. Process was done timely. Frank worked very well with me and updated me on the arrival of my car. I ha e bought all my vehicles at Roswell Toyota and I have always had excellent service. Once again, Thank You Frank.
Great thanks to our sales person my daughter first car
Sales staff is very knowledgeable and the overall experience was great!
The service department has always been great. They are very responsive on all service related issues. In and out everytime. Frank as service advisor is very friendly and responsive as well. Nice to deal with such nice people. Thanks
Super easy to schedule a service appointment and the staff was very helpful.
They was very helpful and answered any questions i may have. Explain all details about the process about the vehicle.
Found the car I was looking for after a 6 month wait at a Toyota Dealer here in Albuquerque. Car was in transit and arrived in 1 month from the date I contacted them. Communications were timely and appreciated. We arrived at the dealership to pick up the car and everything was ready and prepped. No pressure for added stuff, honest talk and friendly people. A nice car buying experience.
I arrived at my appointment today and was pleasantly greeted by name at the door. Withing 40 minutes I was back on the road.
Very good service, great waiting room
It is a long process but it was worth it I highly recommend Roswell Toyota they will work with you. For me the managed to get passed the down payment and before that I also test drive really awesome dealership if you're having trouble with other dealer ships in New Mexico go to Roswell Toyota and the lady Devan helped out a lot and her managers
Employees were very helpful and attentive. Knew how to joke around but take their job really serious. And service advisor Tyler was awesome!! Would recommend him to anyone and everyone!
Frank Coombes is awesome! He is very patient with all the questions we have. I am buying 2 cars from him out of which 1 is already delivered. 1 of the cars that we had booked wasn’t up-to my Mom’s expectations hence he cancelled it and ordered the right one for us. He didn’t make her feel bad or anything and paid attention to detail to what was important to her. I am very happy with his communication skills and accuracy. We will be buying one more car soon and I highly recommend him for all your family’s car ...
This was a very good shop to deal with. Dwayne in services is very polite and helped me very well with my car. I dealt with many different people from this shop and they ALL were very nice and always returned my phone calls if they were unable to be at their desks. Priority and service is always kept in mind. I will keep coming to this shop.
We were looking to buy a Highlander Hybrid LE AWD and there were only 2 in NM. We worked with Frank before driving down to Roswell for a test drive. Frank was great to work with, wasn't pushy, and we really appreciated that he didn't disparage or talk down the other dealerships/people that we had contacted. Buying a new car can be stressful, but Roswell Toyota made it low stress.
Took 2 days and 2 hours to fix an issue that should have taken an hour. This needs explaining. On a Sunday, I was in Carlsbad and it took till Monday to diagnose, was told I need to take it to a dealer. Thus, I took it to Roswell. I called in and they could get the part by the next day, I said please get it. On my way that day, I second guessed myself and called again and confirmed that the part didn't need to prepaid for and that it was on order, verified, 82.62, no prepay, but on order, ...
Again Toyota service team exceed our expectations. Excellent service. Great communication from Duane. Fair price. I take my vehicle exclusively to Roswell Toyota!
Salesman Gorham was awesome. He really helped out.
I was in a situation recently where my car hard broke and like most people didn't have a lot of money. Due to Toyota's reputation I went down to the local dealer Roswell Toyota. The results were amazing! They got me into a 2020 SUV within my financial limits with No pressure on me. I could walk away anytime. They on the other hand really worked so very hard to make the deal happen. And I was treated with respect, dignity, and like family thru out. Even though I wasn't a high dollar buyer. Nice change from what ...
Service was professionally done and completed much faster than I expected!
My experience was excellent. They were very helpful in answering all my questions and concerns. I was in and out in 3 hours.
Due to the inventory shortage here in California, we decided to purchase our new vehicle from Roswell Toyota. Our sales rep, Devan Charboneau, was very helpful. He replied all of our emails and text msgs in timely manner. Deposit was collected through an online portal unlike many other dealers out there asked you to provide CC# via phone call. Unfortunately, we didn't take delivery of the vehicle that we ordered and Devan was able to issue deposit as promised. Overall I'm really happy with the service they provided and would definitely come back here for a Toyota in ...
Great experience overall. Sale was completed quickly. They even delivered our car to Carlsbad. Brie was very friendly. We plan to enjoy our car for many years.
Great awesome work and professionalism
Great service by all!
My service was excellent and Frank Coombes was absolutely fantastic, he helped me get into exactly the car I wanted and was so easy to work with. Absolutely kind and caring the whole time.
Friendly, knowledgeable staff. No pressure when trying to buy. They also deliver (if you live in NM).
Great doing business with Roswell Toyota. Highly recommend it.
I've had my truck serviced there as well as purchased a car. The sales and service departments were great all the times I was in with my vehicle!!! Thank you Roswell Toyota!!!
Great customer service both in sales and service. Thr service department is on the ball.
Amazing staff, very nice, they make things quick and easy, 100% would recommend 🤌🏼
Thankful for the fast, friendly service that they provided us in our time of need for a new vehicle. 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼
Always amazing and friendly service! Answers everything and helps you find what you're looking for!
Awesome Hospitality, an straightforward, an Honesty pays thank you Roswell Toyota ❤️
Excellent customer service.
I did not have an appointment. Expected 2 or 3 day wait. No they had 3 people ahead of me. I explained it could be done tomorrow no hurry. They called me with 1 1/2 hour to pick it up. Drop off fast an friendly. Pick up a smile and a thank you. Less than a minute either way. Thank you Roswell Toyota. Great team work.
Terrific experience. Mike was very helpful in the whole process and we ended up with one sweet truck. This was the best dealership I’ve ever dealt with.
Will be back. Thanks Frank and company you've got my business for the future and will recommend to others
Quickly responded to my inquiry of a vehicle and worked with me quickly and efficiently to purchase my new vehicle. Most paperwork was completed before I even arrived. Very helpful and friendly.
Great customer service!!!!!
Easy to schedule oil change appointment online, although I'm glad I called to confirm the day of appointment. Service department later called me and stated I didn't have an appointment. I explained I scheduled one online and then called to confirm first thing when service department opened. Appointment was kept. Detailed inspection of vehicle and problems! Gave me a nice printout of what was inspected and issues.
Thank you for the great service on my vehicle!
Great service. Customer service rep listened to the on going mechanical issue that i was having with my car. He communicated it to the mechanic and had it corrected promptly and professionally.
One of the best dealerships around I’ve bought several vehicles from this dealership and it was always a great experience Mickey my salesman was great to do my deal with very friendly and helpful
They are Friendly, accommodating, knowledgeable. The experience was more than just paperwork. Thanks again for taking the time to talk with me and answer all of my concerns regarding.
My car purchase was great from beginning to end. Frank kept me posted on when my car would arrive, worked with me on picking it up and explained all features of the car before I drove it away. Tge price was exactly as discussed, no surprises. I would definitely recommend Roswell Toyota.
Service was great. Employees were awesome. I got an oil change and service check before my 2500 mile drive home. The free ticket for the car wash across the street was appreciated (works best though if your car is already clean 😉).
These guys are great! I had a very pleasant car buying experience.
Responsive sales rep. Everything went smoothly. Car was received in good and clean condition.
Straight forward and to the point.
Fantastic experience getting a new car, could not have been easier and Devan kept me informed the entire time. I came from another state and everyone there treated me so nice, even picked me up from the airport. Seriously the best buying experience ever.
I cant honestly say anything negative about this dealership to this point. My wife was hit and totaled her corolla so we were on the search for a new vehicle. Little did I know the Toyota dealerships were on a serious shortage of vehicles on their lots. The Toyota dealerships near me in El Paso had nothing to offer except another corolla (LE) coming in 2 weeks from then and it had a 2500 market adjustment on it. After a week of calling around and dealing with multiple rude dealerships from Arizona, San Antonio, Austin, and Dallas. I reached out to Roswell ...
Great experience and Frank was great to work with.
Service was excellent. They stuck with it until everything was accomplished as promised
The service guys are always friendly and fast. This is my 3rd Toyota through them and each time they have gone above and beyond both with the sales team and the service group. Can’t imagine going anywhere else now.
Devan was great A10 plus on everything. Bob Bell
Excellent service and customer service
Extremely satisfied with service, explained my situation and they exceeded the time they said my vehicle would be done. Also love my vehicle and the buying experience was super too! Those other dealerships are a joke compared to Toyota!
I had originally gave a deposit for a 2023 Tacoma SR5, that wouldn’t be ready until May. Devan found me a 2022 Tacoma TRD Off Road and worked with me to get the payments where I wanted them. Application and approval was done completely online and over text. After it was all said and done they delivered my truck from Roswell to Las Cruces for free! We signed the paperwork in my kitchen and took my trade in when they left. Highly recommend the folks at Roswell Toyota.
The folks in the service department were very friendly and professional. I would recommend them for your auto service needs.
Friendly and helpful! Great experience overall.
Excellent very quick
The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He was able to get me going. Thanks, Toyota of Roswell! Pat.
Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I will return.