Although there was an issue with the shipping of my vehicle, at no fault of the dealership, which delayed me receiving my new vehicle 6 extra days from when the loan was finalized, Frank, the online sales manager really worked hard to make sure I felt taken care of despite the circumstances and was very accommodating and more importantly responsive when he was reached out to. Overall, I would work with, and recommend working with Frank again despite the 3 hour drive from Albuquerque.
I took my wife 2019 Sienna in for it's regular service. It was done in about 20-25 minutes. We told about some upcoming needed maintenance. Was back on the road, quick. Great job and friendly staff.
Easy to work with and no surprises.
Frank is excellent
Great experience. Michael and frank have been great to work with.
The whole staff is great, Gus and Tiffany are both very friendly and helpful, which in turn makes the car buying experience a lot less stressful. Very highly recommend.
On time, prompt, efficient.
Mike was awesome for helping us get our first Hybrid car ever. Loving it. 160mile and still not of full mark. Camry is awesome.
Roswell Toyota provides great service! Prompt, & courteous staff and very nice amenities while you wait! A place you'll want to take your vehicle to every time service is needed! Thank you Roswell Toyota staff!
Very satisfied with the service
Didn't have an appointment went their as waik in. I was in & out that fast friendly service too
Good service and friendly staff.
We’re traveling from Texas on a family vacation Shawn a check engine light came on in our Lexus. They worked us in for an oil change and they were so fast that we were on the road in 30 minutes. Their staff are amazing and we’re so nice! Thank you for taking such good care of us!
From the moment I fell in love with the RAV4, in the highly coveted lunar rock color, Frank made sure everything fell perfectly into place. I asked if they had one in stock, they didn’t, but Frank was quick to call to inform me of one about to hit the production line. He didn’t even finish his sentence before I was throwing my credit card number at him to reserve the vehicle. My RAV4 arrived ahead of schedule, the process was almost too easy, and I absolutely love every aspect of this vehicle. Everyone I know wanted this ...
Frank is top notch and made the whole process as easy as it could be! In addition to helping with the buying process, he was very helpful in getting to know our new Venza and making sure we had exactly what we wanted before driving back to Lubbock. We spent a bit of time searching dealerships locally, and we are very glad we found Roswell Toyota. From Frank handling our sale, to Jonathan buttoning up the final details, we showed up, test drove and were back on the road in a matter of hours. These folks don't mess around ...
Efrain was very helpful..we came in looking to trade my wife's truck and get her dream car which we found! He explained all of our options for trade in and the down payment. Would definitely recommend anyone needed a new vehicle to go see him! Everyone there was very friendly and they all congratulated us when we finished with the sale! Thank you all for helping make my wife's dreams come true!
Frank was great, he stayed in contact with us throughout the whole process, from ordering the vehicle to delivery. We are happy with Roswell Toyota and would recommend to everyone!! Thank you
I always am listened to and have kindness on my side. Thank you
Great service department. Thank you so much.
Ask for Frank Coombes, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and super professional!
Very relaxing and informative. Very friendly service reps.
We are driving our 3rd Toyota purchased from Roswell Toyota. We’ve always appreciated the service, the concern and the friendliness we have experienced at Roswell Toyota. Our latest visit on April 20, was exactly what we expected it to be—friendly service and very qualified, expert work on our vehicle. We highly recommend Roswell Toyota to anyone who is thinking about purchasing a new, or used, vehicle.
We were so lucky to have worked with Frank. He was extremely knowledgeable about our vehicle and spent a lot of time showing us all of the features. He also went above and beyond by getting us in the car and getting our phones hooked up to CarPlay and making sure all of our technology was ready to go. We also worked with Jonathan for the finances part of it. He was also very friendly, knowledge, and efficient. When finished, Jonathan made sure that our temporary plate was installed and handed us off to Frank. Excellent team effort, excellent dealership. ...
Very polite and excellent service. Service manager was courteous and very efficient.
My car broke down while attending school here in town. After a local mechanic was unable to fix my vehicle, I had the local Toyota Dealer step in. They found the problem with my vehicle in a matter of days and were incredibly friendly in the process. The head Mechanic, Dwain (I apologize if I misspelled that) was incredibly helpful and gave me regular updates on what was going on. If the issue comes back, they would be the first I go back to for help.
(Translated by Google) In 2019 we bought a Highlander and they gave me very kind attention, thanks to Mr. Gustavo for giving us excellent service and to Toyota for selling excellent cars, Toyotas are another level.. (Original) En 2019 compramos una Highlander y me dieron una atención muy amable gracias al Señor Gustavo por darnos excelente servicio y a la Toyota por vender autos excelentes los Toyota son otro nivel ..
Best service experience I have ever had with any vehicle. Was passing through Roswell and needed an oil change and tire rotation. I stopped in with no appointment, they were super friendly and helpful, and had the truck finished in about an hour. Wish I lived closer to Roswell so I could come back here for all my truck service needs!
Dropped in to have an oil change on a Saturday morning...along with a lot of other people. The service advisor let me know of the long wait time before I settled into their comfy waiting area with a complimentary bottle of water. The facility was clean, the people friendly and professional, and my service was completed competently and well before the anticipated time. Experiences like this are why I have been bringing my cars here for service for over a decade and will continue.
Duane does excellent job.
Just want to say thank you to Frank (salesman) Johnathan (finance) and Jim (service). I have been going there since 2007 when I purchased my first Tundra. Since then I have purchased 3 other vehicles (Tundra, Sienna and Highlander). Their service is top notch. Frank was very friendly and in no way pushy with the purchace of my daughters first vehicle (elantra) and made her very comfortable with an experience that she thought would be very stressful. I have and always will refer Roswell Toyota to friends and family.
We had a good experience with Roswell Toyota. Frank and Michael were very responsive with our questions especially when we were still waiting for delivery. 100% will recommend Roswell Toyota - easily our best experience with a car dealership so far.
I would definitely recommend anyone to car shop here! They made my experience buying a vehicle, fast and easy. Michael, the sales rep, was very good to work with, he made this experience very helpful!
Started our purchase online, called and was asked to email some things in before we drove to the dealership. Walked in and walked out in about 15 minutes best car buying experience I have ever had.
Costumer service was great. Great place to do business with.
Johnathan Martinez made purchasing my Highlander so easy. Highly recommend Roswell Toyota
Isaiah made the entire experience so easy. He was super helpful in answering our many questions. He kept us updated while waiting for the vehicle to arrive. This was a vehicle purchase for our daughter. She was really nervous, but he made the whole experience fun and relaxing for her. We will definitely be recommending Isaiah & Roswell Toyota to family & friends and will be repeat customers for sure.
Great customer service and experience at the service department
They were great in getting the car to me, didn't even have to go get it but there were some issues getting my paperwork that I signed in the mail which they said they would send me and when I asked to get it by email for some reason only one person was able to get back to Brie and she was great and understanding.
This was my first time buying a car from this dealership as I drove from California. I am very thankful that I went to them. Isaiah Carmona (Sales Representative) and Tiffany Edwards (New Car Manager) were super helpful. I will be back thanks to these two.
Quick and helpful
I have dealt with Frank at the service department for years and I highly recommend their honest and trusted professional work.
The service manager was great!. He stayed on top of things, had my tires installed and front end alignment completed in a reasonable time frame. He was able to get me going. Thanks, Toyota of Roswell! Pat.
Service was great. Dwayne was nice, helpful and efficient. One of the better experiences I have ever had with a service department. Thank you and I will return.
They are great and constantly checking on you while you wait to see if you need anything and to let you know how the work is going along on your vehicle
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